FAQ Streaming

What’s HRA Streaming?

HRA Streaming is an commercial-free, audiophile and high-resolution music streaming service in exclusively 24-bit (HiRes Audio) supplemented by extensive editorial expertise of experienced and well-known German music journalists. HRA Streaming grants access to the entire music archive of over 30,000 (Status date: 31.01.2018) handpicked and carefully selected albums from the HIGHRESAUDIO platform. On average about 100 albums are added each week to our archive.

We offer you two HRA-Streaming option: HRA-Streaming and HRA-Streaming + Album Download at a permanent discount rate.

HRA-Streaming: 6 Monate = £89,99 GBP

HRA-Streaming: 12 Monate = £179,99 GBP

HRA-Streaming + Download (30% Discount-Option): 12 Monate = £229,99 GBP

In which countries is HRA-Streaming available?

EU: Belgium, Croatia, Denmark, Germany, Finland, France, Greece, United Kingdom, Ireland, Italy, Luxembourg, The Netherlands, Austria, Poland, Slovakia, Spain, Czech Republic, Sweden, Switzerland.

How can I terminate my subscription?

You can cancel your HRA-Streaming subscription within the 12 months. However, not before the agreed period of 12 months. See www.highresaudio.com Account -> Streaming or you can contact support@highresaudio.com. If you cancel your subscription, you will still have access to the HRA-Streaming service until the end of the then-current subscription period for which you had previously paid. At that point your subscription will end and your payment method will no longer be charged. Please note, that after the 12 month subscription, we'll not automatically bill you. You'll receive in the last month of your subscription a reminder E-Mail from us.

If you are using the HRA-Streaming services without a subscription, you may stop using them at any time. HIGHRESAUDIO will not provide any cash refund for any payment you have made for subscriptions, credits, or other purchases unless required to do so by applicable law.

Why should I opt for HRA Streaming?

Opt for HRA streaming because you want to listen to music genuinely natively and experience a totally unique sound experience. We want to be a service that serves both, the user and artists, bringing them closer to each other. Enjoy playlists curated by music journalists as well as articles and reviews exclusive to HRA Streaming.

Can I upgrade to HRA-Streaming + Downloads during my subscription period?

No. If you opted for the HRA-Streaming subscription without the discount option for album downloads, than you are not able to change and upgrade your subscription during the next 12 months.

30% discount on album downloads with HRA-Streaming subscription

Only with the HRA-Streaming + Download option subscription, you'll receive attractive special conditions, if you want to purchase an album to own it. The terms and conditions may vary depending upon the licensor. Nevertheless, we can grant you permanent and maximum discount of 30% on each album that you purchase. We can not offer you any further discount, for example if a promotion or discount campaign are running on the HRA Download Shop. These further discounts are then not available to you. Thank you for your understanding.

Can I test HRA Streaming for free?

Yes, you can! Try our HRA streaming service free of charge for 7 days, provided you sign up. Meanwhile, you can cancel your account at any time. We do hope, that you’ll like your service and will sign up for 12 months subscription.

Which audio codec will be streamed?

We are proud of our own R&D department, whose goal is to develop and deliver the best quality digital music to our customers. One of these means is embodied in a High-bit FLAC decoder that allows digital music data to be transmitted to the customer without loss or corruption. Music will be enjoyed at the client’s sound environment in outstanding vibrancy, transparency and spaciousness. We also owe a breakthrough innovation to our R&D department for streaming music digitally in excellence to the customer. The magic word is P-MQS (Pure Master Quality Sound). The basis of an innovation, which sets new standards in the world of music reproduction and distribution, is our High-bit FLAC format. With P-MQS, our customers receive in a unique way via streaming the digital production quality from the recording studio. Authentic, native and 100% original, just as the artist and producer created their work.

The 24-bit FLAC format is royalty-free and compatible with 98% of all available audio and software players on the market today. The 24-bit FLAC format offers all of today’s sound advantages and meets the audible requirements by the artist, the producer and license holder - otherwise we would not offer it!

Firewall Settings

Please note, that if you a secure firewall, that the HRA-Streaming app communicates at login using port 8182.

Which payment methods are available?

Payment is possible via VISA, MasterCard and PayPal.

On which devices can I use HRA Streaming?

HRA Streaming currently works on Mac and Windows desktop computers as well as on network players of selected partner manufacturers. You can soon also find HRA Streaming in the software players of Audirvana (from Q03/2018), ROON (TBA) und Amarra (TBA). Mobile support on iOS and Android (smartphones / tablets) is currently under development and will be available for free later this year.

How many user accounts can I set up?

Currently you can set up only one user account per person. Each user account is protected by a login with username and password. You can log in on our homepage as well as with the HRA-Streaming app. Only the logged in user has full access to the HIGHRESAUDIO's streaming offerings. Another person can not parallel be logged in and use the service.

Do I need an internet connection?

Yes, HRA Streaming requires a fast and stable internet connection. At least 16 Mbit/s (net) or higher are required. A fixed cabling with your router / home network is absolutely necessary for the playback of high-resolution audio files. WiFi, Bluetooth or aptX-HD do not offer enough bandwidth to support the playback of high-resolution audio files.

Please check the net data rate provided by your internet connection. Best of prime time in the evening from 8PM. http://www.meter.net/

Computer: Technical requirements: minimum 2.0 GHz CPU (i5 or i7), 8GB RAM.

Why a Desktop App (program) for Windows and Mac?

We have developed a native Desktop App for the operating systems of Microsoft Windows (from version 7) and Apple macOS (from 10.9. (Mavericks). The HRA Streaming App is necessary to render the 24-bit FLAC files up to 192kHz, 24bit lossless and unadulterated. Important: in the settings of the HRA Streaming App, the sound output of the receiving playback device e.g. if you use a D/A converter via USB output needs be selected and assigned. Please look for your sound card or device driver.

The HRA Streaming App needs to be downloaded and installed from our homepage. Click on the download button and follow the instructions for downloading and installing the app.

Why no web-browser support?

None of the common web browsers such as Internet Explorer, Chrome, Firefox or Safari supports playback of 24-bit FLAC files.

Is mobile usage supported by HRA Streaming?

An Apple iOS and Android app are under development and will be available for free later in 2018.

Does HRA Streaming work with mobile bandwidth?

HRA Streaming only works with LTE networks. We do recommend using the offline mode in the Apps to ensure uninterrupted playback (not yet available).

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